Refund policy

Our Commitment At Topasso, your satisfaction is our priority. If you are not satisfied with your purchase for any reason, we offer a clear and easy return and exchange process.

1. Return & Exchange Eligibility

• Timeframe: You have 14 days from the date of purchase to request a return or exchange.

• Condition: Items must be unused, in their original condition, and in the original packaging with all labels and tags attached.

• Non-Refundable Items: Shoe accessories and sale items cannot be returned or refunded.

2. How to Request a Return/Exchange

• Contact us: Please reach out via Instagram DM or call our customer support at [01036950338].

• Requirement: To approve your request, please provide at least 4 clear photos of the product from different angles.

• Response: Our team will review your request and respond within the same working day.

3. Refund Process

• Shipping Responsibility: For information regarding shipping costs for returns or exchanges, please refer to our [Shipping Policy].

• Refund Methods: Once approved, refunds are processed via e-wallets or InstaPay. In cases where the refund amount exceeds electronic limits, we may facilitate the refund through our courier partner.